Customer Support Specialist

Customer Support Specialist

13 feb
|
ABB
|
Lima

13 feb

ABB

Lima

Lima, Lima



Tiempo completo, Indefinido



Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.



Provide internal and external customer support (e.g. technical, order assistance, paymentrelated assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.



You will be the first and consistent point of contact for Energy customers and business partners of the Power Grids in Lima- Peru. Reporting to the Customer Manager, and using your customer service skills and knowledge, you will help solve diverse customer inquiries in support of the wider sales or other function team.











Your responsibilities



- 1. Customer assistance Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.

- 2. Customer requests Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

- 3. Customer relations Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.

- 4. Data analysis Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.

- 5. Targets Tracks regular target performance and provides results to management.



Your background



- Industrial Engineer or Industrial Administration Technician



- More than 2 years of experience in performing activities such as Orderhandling, Document Specialist or Site Administrator.



- Knowledge of MS Project



- Intermediary English level



More about us



Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.